Privacy Policy

This Privacy Policy outlines how Elamora Tea (“we”, “our”, or “Elamora”) collects, uses, and safeguards customer information when you browse our website ([https://elamoratea.com/](https://elamoratea.com/)) or place an order for single-origin teas and botanical infusions.

1. Information We Collect

We request only the minimum information necessary to fulfill your tea order and provide delivery tracking:

• Contact Details: Your full name, delivery phone number, and optional email address.
• Delivery Address: Street, tole, ward number, city, and district across Nepal to ensure accurate courier delivery.
• Order & Payment Evidence: The tea items ordered, selected payment method (Cash on Delivery, eSewa, Khalti, or Bank Wire), and payment reference code or transaction receipt where applicable.

2. How We Use Your Information

Your details are used solely for legitimate commerce operations:

• To pack, verify, and dispatch your order from our hub in Naikap, Kathmandu.
• To coordinate courier delivery and doorstep arrival via our logistics partners.
• To provide real-time order tracking via your private 18-character access code.
• To answer customer support inquiries via WhatsApp or email.
• To send newsletter updates only if you explicitly choose to subscribe.

3. Data Protection & Customer Privacy Checks

We protect customer records against unauthorized disclosure:

• Public order tracking requires your exact Order Number or 18-Character Access Code. We do not support unrestricted public phone number searches.
• Customer names are masked on public tracking screens to prevent personal data exposure.
• We do not sell, rent, or trade your personal information to third parties or marketing brokers.

4. Your Rights & Data Deletion

You have the right to review the contact information associated with your orders or request that your records be updated or permanently deleted from our ledger. To submit a request, contact our team directly at: