Returns & Refunds

At Elamora Tea, we stand behind the quality and purity of our single-origin orthodox teas and wild botanicals. If you receive an item that is damaged, incorrect, or if you change your mind prior to opening the sealed package, we are here to help.

1. 14-Day Return Window for Unopened Items

You may request a return within 14 days of delivery provided that:

• The tea pouch remains completely unopened with the factory heat-seal intact.
• The product is in its original packaging with batch labels undisturbed.
• You provide your Order Number or 18-character Access Code.

Note: Because tea is an edible consumable item, once an airtight pouch is cut open or unsealed, it cannot be returned for food safety reasons.

2. Damaged or Incorrect Orders

If your parcel arrives damaged during courier transit, or if an incorrect lot was delivered:

• Take a quick photo of the package and affected pouch.
• Send the photo along with your order number to our WhatsApp support at +977 9861695051 within 48 hours of delivery.
• We will immediately dispatch a fresh replacement pouch free of charge, or issue a full refund at your preference.

3. Refund Processing

Approved refunds are processed back through your original payment method:

• eSewa / Khalti: Credited back to your digital wallet ID within 24 to 48 hours of return acceptance.
• Bank Wire: Transferred directly to your Nepali bank account within 2 business days.
• Cash on Delivery Orders: Refunded via eSewa, Khalti, or direct bank transfer upon confirmation.

4. Return Assistance

To initiate a return or exchange, simply reach out to our customer care team: