Shipping & Delivery

1. Nationwide Shipping Rates & Coverage

Every order is carefully inspected, packed in protective packaging, and dispatched via our dedicated courier network across Nepal:

2. Cash on Delivery (COD) Policy

To ensure clear expectations:

• Where COD is available: Exclusively within Kathmandu Valley (Kathmandu, Lalitpur, and Bhaktapur). You may inspect the package label and pay the exact cash total to the delivery rider upon arrival.
• Outside Kathmandu Valley: Because regional express couriers require prepaid manifests, orders destined outside the valley require upfront payment verification via eSewa QR, Khalti QR, or direct bank transfer.

3. Protective Packaging & Freshness Guarantee

Tea is sensitive to humidity, light, and ambient air. To ensure leaves arrive at peak freshness:

• Every tea is sealed inside an airtight, multilayer oxygen-barrier pouch with a zip-lock closure.
• Pouches are packed in sturdy exterior corrugated boxes or padded envelopes to prevent crushing during transit.
• Every package includes an authentic order manifest with batch lot numbers and your private 18-character access code.

4. Order Tracking

The moment your order is accepted, our system generates an 18-character Access Code (e.g. ELAM-394C5B430CB86). You can visit our Track Order page at any time to monitor order status, courier handover, and estimated delivery timeline.

5. Questions or Delivery Updates?

If you need to change your delivery address or coordinate a specific delivery time with our courier: